Last updated: 14 October 2026

Home services in Bissau

Our providers come to the address you give us. Please be ready at the booked time and share clear directions.

• Cancel or reschedule: tell us at least 3 hours before the booked time through WhatsApp 053 872 9743 or email, and there is no charge.
• Late cancellation or no-show: we may charge the travel cost already spent.
• If we cannot come: we will tell you, offer a new time, or refund anything you paid in advance.

Product delivery

• We deliver products across Guinea-Bissau and to other countries in Africa. We work with logistics partners to get your order to you.
• In Bissau and nearby areas, most orders arrive within 1 to 3 days after we confirm them. For other regions of Guinea-Bissau and other African countries, delivery takes longer, and we tell you the time and the delivery fee before you pay.
• Delivery fees depend on the product and where it is going, and are confirmed before you pay.
• You can also arrange pickup in Bissau where the seller allows it.
• Please check your order when it arrives and tell us the same day if anything is wrong. For orders outside Guinea-Bissau, customs duties or import charges (if any) are the buyer's responsibility.

Returns and exchanges

• Tell us within 48 hours of receiving a product if it is damaged, wrong or not as described.
• The item must be unused and in its original packaging. For hygiene, we cannot take back opened skincare, beauty or food items, unless they are faulty.
• We will offer a replacement, an exchange or a refund.

Refunds

• Approved refunds go back to the way you paid (mobile money or card) within 7 working days.
• Services already delivered are not refundable, but if you were not satisfied, tell us and we will make it right.
• Shop plans and training fees: if you were charged by mistake or twice, contact us and we will refund the extra payment.

How to start a return or refund

Message us on WhatsApp with your name, order or booking details and a photo if the item is damaged.